Shipping Policy
Shipping Policy for Crates
Processing Time: All crate orders are processed within [3-5 business days]. We do not ship on weekends or holidays. During peak seasons or high-volume periods, processing times may be extended.
Shipping Rates: Shipping costs for crates are calculated based on the size, weight of the crates, and the delivery location. Please contact us for more information.
Delivery Times: Delivery times may vary based on your location and the shipping method chosen. Please refer to the estimated delivery times provided at checkout for specific information related to your order.
International Shipping: We offer international shipping to select countries. Please note that additional customs fees, import duties, and taxes may apply. These charges are the responsibility of the recipient.
Order Tracking: Once your crate order has shipped, you will receive a confirmation email containing tracking information so you can monitor the status of your shipment.
Lost or Damaged Packages: In the event that your package is lost or damaged during transit, please reach out to us at online@brikkglobal.com within 2 days of the expected delivery date. We will assist you in resolving the issue as quickly as possible.
Returns and Exchanges: For information on our return and exchange policy, please visit our FAQ page.
Thank you for choosing our crates!
At BRIKK, we believe our relationship with you extends far beyond your purchase. Our Service Concierge is here to ensure your appliances continue to perform at their best — with care, efficiency, and the same attention to detail that goes into every BRIKK product.
How It Works
- Customers can schedule a service request directly through the BRIKK website. Select your product, describe the issue, and choose a preferred pickup schedule.
- For appliances that cannot be serviced at home, our team will arrange a product pickup from your location. Standard pickup charges apply and will be confirmed before booking.
- Your appliance will be inspected and repaired by authorized BRIKK technicians to ensure it is restored to our quality standards.
- Every booking will be followed by a confirmation email. Customers will also receive status updates until the item is returned.
Disclaimer:
Pickup fees and repair charges (if applicable) will be communicated prior to confirmation. All bookings are subject to approval and confirmation by the BRIKK Service Concierge team.
