FAQs

To track your order, simply visit "My Account" on our website. Please note that order statuses will be visible within 24 hours after placing your order.

We have partnered with a safe and reliable payment gateway – Maya Business, to offer multiple convenient modes of payment to cater to our customers' preferences. Currently, we accept the following payment options:

Credit and Debit Cards: We accept all major credit and debit cards, including Visa and Mastercard, American Express, and JCB. 

E-Wallets: We understand the popularity and convenience of mobile wallets. That's why we gladly accept popular mobile wallet services such as GCash, Maya, WeChatPay, ShopeePay, GrabPay.

Bank Transfer: For added flexibility, we also accept direct payments to our BDO Bank Accounts. Simply transfer the payment amount to the provided account details and include your order reference number in the transaction description. Send us an email with the copy of the deposit slip, with your order number as the subject.

To change or cancel your order, please contact us within the first 30 minutes after placing it. To do so, simply send us a message via live chat or email, providing your order details. While we will strive to accommodate requests to the best of our ability, once order processing has commenced, we are unable to guarantee that changes or cancellations can be accommodated.

We apologize for the inconvenience. Please let us know about the problem with your order, and we will do our best to assist you. You can reach out to us through our live chat or email, providing your order details and a description of the issue you are facing.

Our customer support team will promptly address your concerns and work towards a resolution.

Our warranty policy provides coverage against factory defects for different product categories. Here is an overview of our warranty periods and coverage:

Home Appliances: We offer a warranty period of 1 year against factory defects for all home appliances. This warranty only covers any manufacturing defects found in the appliance.

Air Conditioners and Fridge Compressors: For air conditioners and fridge compressors, we provide a warranty period of 2 years against factory defects. This warranty only covers manufacturing defects in these products.

Please note that our warranty policy focuses on factory defects and excludes damages from, including, but not limited to improper handling, unauthorized repairs, natural disasters, or other external factors beyond our control.

We value your satisfaction with our products and aim to address any concerns you may have. Please kindly note that returns or exchanges are only accepted in the case of factory defects. We consider all sales as final, except when the unit is proven to be broken upon receipt.

To ensure a smooth return or exchange process, we offer the following guidelines:

1. Factory Defects: If you receive a product with a factory defect, we apologize for the inconvenience caused. Please reach out to us immediately within 48 hours of receiving the item. We kindly request you to provide us with clear photographs or videos that demonstrate the defect. Once we verify the issue, we will guide you through the return or exchange process, ensuring a satisfactory resolution.

Please be aware that while we strive to accommodate our customers' needs, we reserve the right to refuse returns or exchanges for reasons other than factory defects. All units received in good condition within the 48-hour timeframe will not be eligible for exchange or return unless there is evidence of transit damage or a non-functioning unit.

If you receive wrong or missing items in your order, we sincerely apologize for the inconvenience. We strive to ensure accurate and complete shipments, but mistakes can happen. To address this issue promptly, we kindly ask you to contact us via live chat or email within 48 hours after receiving the item.

Live Chat: Look for the live chat option located in the bottom corner of the page. Simply click on the chat icon, and one of our dedicated customer support representatives will be available to assist you in real-time. Our live chat service operates during our business hours M-F: 9am to 6pm and S: 9am to 4pm, so please ensure to contact us within the 48-hour timeframe.

Email: Alternatively, you can send us an email at ___ with a detailed description of the issue, including information about the wrong or missing items in your order. Please remember to include your order number and any pertinent details that will help us understand the situation better. Our customer support team will review your email and respond as quickly as possible within our business hours.

We offer shipping services to customers across the entire Philippines, and across the globe.

Once you place your order, we typically require 1-2 days to process and confirm your payment. For customers within Metro Manila, we offer the convenience of same-day delivery after the processing period.

In the case of provincial orders, we estimate a delivery window of 5-7 days. Please note that delivery times may vary slightly due to factors beyond our control, as provincial shipments are handled by third-party couriers.

Urgent Orders:
If you have a pressing need for your order to be delivered urgently, please don't hesitate to contact us directly. We understand that certain circumstances may require expedited delivery, and we are more than willing to work with you to find a suitable solution. Simply send us a message detailing your requirements, and we will collaborate with you to meet your urgent delivery needs. Your satisfaction is our priority, and we are here to assist you in any way we can.

Yes, we offer international shipping for our customers worldwide. To place an international order, please contact us via live chat or email. Please note that duties and taxes may apply. These charges are the responsibility of the buyer.

We apologize for the inconvenience. If your package hasn't arrived within the expected timeframe, please contact us via live chat or email.

We have partnered with a safe and reliable payment gateway – Maya Business, to offer multiple convenient modes of payment to cater to our customers' preferences. Currently, we accept the following payment options:

Credit and Debit Cards: We accept all major credit and debit cards, including Visa and Mastercard, American Express, and JCB. 

E-Wallets: We understand the popularity and convenience of mobile wallets. That's why we gladly accept popular mobile wallet services such as GCash, Maya, WeChatPay, ShopeePay, GrabPay.

Bank Transfer: For added flexibility, we also accept direct payments to our BDO Bank Accounts. Simply transfer the payment amount to the provided account details and include your order reference number in the transaction description. Send us an email with the copy of the deposit slip, with your order number as the subject.

We do not offer Cash on Delivery as a payment option at this time. We currently accept credit and debit cards, as well as other electronic payment methods such as e-wallets and online banking.

Please refer to our accepted modes of payment for more information on available options.